Terms and Conditions

Definitions:

 In these Terms and Conditions, unless the context otherwise requires

• Shedge Dreams Private Limited works under brand name ‘Firuya.com’, therefore, both these names will be considered one and same and used synonymously therein.
• Tour/s mean any Domestic/ International Tours organized by Firuya.com.
• FIT means Free Independent Travel and GIT means Group Inclusive Tour.
• Customized holiday means a tailor-made holiday wherein Tour Itinerary is designed as per the individual requirements of each guest.
• Speciality tours include tours like Honeymoon Special, Women’s Special, Seniors Special, Singles’ Special, Weekend Special, 10th & 12th Special, Post Tour Holidays and Festival Holidays.
• Corporate tours (MICE) means specialized niche of group tourism dedicated to planning, booking, and facilitating meetings, incentives, conferences, exhibitions, seminars, and other events.
• First day of the tour shall start at any time (i.e. in the morning / afternoon / evening) at the first destination depending on the arrival of the respective flight/train/cruise or any other mode of transport and the same shall be in case of the last day of the tour. In other words, a ‘Day’ shall mean a part of the day or 24 hours or its part thereof.
• Force Majeure means an event or circumstance not within the reasonable control, directly or indirectly, of Firuya.com in its ability to perform its obligations/ responsibilities regarding the tour including
  • war, hostile invasion, act of foreign enemies;
  • rebellion, revolution, insurrection or military or usurped power or civil war;
  • epidemic, explosion, fire, flood, earthquake or another exceptional natural calamity and act of God;
  • ionizing radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
  • riot, commotion or disorder;
  • any act or omission of any Government instrumentality;
  • a change in Legal Requirements;
  • strikes, lockouts or other industrial disturbances; &
  • abnormal weather or sea conditions including tempest, lightning, hurricane, typhoon, rain & temperatures.
• Extra Mattress means roll away mattress which is on floor. (For domestic tour, extra mattress & for international tour, extra bed)
• Jain Food means food without onion, garlic served at the time of tour groups meals and not necessarily before sunset, it may or may not be served on the table.
• Meal Includes breakfast, lunch, dinner (they are pre-set menus) and/or any other snacks (dry or wet) supplied.
• Tour Manager / Leader/ Escort / Assistant: A Person designated by Company to help / guide / assist the guest/s in and or during India and / or World Tours Organized by Firuya.com

2. Booking Criteria:

Guest’s interest to participate in the tour 
Payment of the registration amount indicates that the guest is interested in the tour and has read and accepted all the terms and conditions mentioned in brochure/website/booking form. In case of a guest who is processing the booking formalities on behalf of his/her family is deemed to have been authorised to do so by his family after reading all the terms and conditions mentioned on the brochure/website/booking form. As all these Terms and Conditions will form part of contract that Guests will enter with us once the booking is confirmed. A contract will be made between the Guest and Firuya.com only upon booking is confirmed and accepted by us and our communication thereof to the guest.

Documents required for booking a Tour

A guest must have a valid photo ID Proof for booking a domestic Tour and a valid passport for booking an International Tour.

Health 

When the Guest books a tour, or when someone else books a tour for him, in his name then it implies that the guest is physically fit to travel to that particular destination. It is very important for the Guest to take care of his health throughout the tour. Health is entirely his risk and responsibility. It shall be the duty of the guest to inform us in writing in case of any medical condition that may affect his ability to enjoy the tour. Under such conditions, we may decline to accept or continue such guest in that particular tour. Any health issue arising on tour or any stay back due to the same shall be entirely borne by the guest and we shall not be held responsible in any manner whatsoever. We reserves all rights (without obligation) to ask the guest to undergo medical tests and provide written certification of his medical fitness before departure or at any time during the tour and if he fails to undergo such tests or fail to provide such certificates, we may decline to accept him or to continue him on the tour. However, it is not our obligation to check his medical condition. The guest must bring with himself any medication that may require by him while on Tour. He must also note that service providers such as Airlines may decline to accept him on medical grounds. The guest must read the Rules and regulations of the service providers, because we shall not be responsible for the consequences suffered by guest. To some extent, losses on account of cancellation or curtailment attributable to hospitalization as also expenses of hospitalization incurred by the guest may be covered by insurance. Please read the Insurance section very carefully.

Non-payment of full tour price before departure 

Firuya.com reserves all the right to cancel, forfeit the amount paid / impose cancellation charges in case of non-payment of full tour price 30 days prior to the departure date.

Cancellation by Guest:

If the Guest decides to cancel the tour for any reason whatsoever then they shall give a written application to Firuya.com within a specified time limit stating the reason for cancellation. Depending on the cancellation reason, guest may claim for insurance for last minute cancellation. In such case cancellation shall be accompanied with the original receipt issued by us. Such cancellation will attract the cancellation charges stated hereunder.

Cancellation charges will be calculated on Net Tour Price and will be exclusive of GST the cancellation charges shall depend on date of departure & the date of cancellation.

Note: Charges are levied on the Net tour price and will be exclusive of GST and not on the discounted price. Cancellation does not include air ticket cancellation and they will be levied separately.

• For Customized Holidays, cancellation charges will defer accordingly as per services booked.
• If you wish to cancel your booking, you need to inform us by any of the following methods, provided that such information should be given on a working day within working hours:
  • By emailing it on office email address followed by a telephonic communication with our executive on our Office Contact Number.

When Firuya.com cancels a tour:

• Firuya.com reserves the right to cancel or re-schedule any Tour in any circumstances, including but not limited to operating requirements or any circumstances that are beyond our control.
• In case if any tour is cancelled from the Company’s end, then the amount paid by the guest will be refunded within 15 working days of cancellation of the tour by cheque and in Indian Currency only, also no compensation is applicable. In case of any pre-booked services like cruises, complete price of the cost paid will be forfeited in case of any cancellations, irrespective of time of cancellation. For International tours, if the Guest Visa of such cancelled tour have been processed, then Visa charges will be deducted from the total amount to be refunded. Company owes no responsibility for any additional cost or expenses relating to the issuance and / or cancellation of air tickets or any other arrangements done by the guests individually. Alternatively, the guest can take any other tour option suggested by the Travel Advisor or can utilize the applicable tour amount paid against any other services offered by the Company.
• Firuya.com will refund any difference in price if the alternative tour is of a lower price however, the guest will be responsible for additional costs if the alternative Tour is priced higher. We are not responsible for other travel arrangements made by guest on their own affected due to our cancellations

Refund:

All the rights to determine the quantum of refund payable in case of cancellation or amendment of a Tour are reserved by Firuya.com. Refund would be calculated considering various factors such as Total number of Guests, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. The decision given by Firuya.com on the quantum of refund shall be final and will be paid directly to you.

Some information that you should have about refund:

• Refunds, if any, for variation / modification / amendments / alteration and / or cancellations etc. of any tour will be paid directly to the guest by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
• Refunds (if any) will be processed as per the applicable terms and conditions and will be interest free. The company shall not be liable to pay any interest on the amount refunded to the guest.
• Refund processing takes time ranging from minimum 15 days to 30 days depending upon the season
• Incase the guest holds Valid Visa or Visa fee is directly paid by guests at consulate, refund will be processed within 7 working days upon submission of Visa Copy.
• No refund will be payable:
  • Where full deposit is required to be paid in advance to the concerned authorities to enable the Company to confirm the reservation
  • If services of the tour are modified, varied, amended, cancelled or not utilized.
  • If any guest decides and / or is required to cancel the tour due to any changes made in the rules by the concerned Government.
  • Where airfares are contracted in bulk for Air Inclusive departures.
  • If the tour is indefinitely postponed due to a natural calamity, riots, political calamities or any other unforeseen calamities.
  • Refund is not applicable for sectors on Indian/World tours wherein air tickets are non-refundable and date change is not allowed.
  • For all Card payments – Payment received by Cards and if there is any refund, such refund will be done through the respective cards Financial Institutions and credited to the same card. The charges for transaction to be borne by the guests.

The Company reserves the right to:

• • Take the booking for the group tour and individual tour.
  • Cancel bookings even after the acceptance of the payment without assigning any reason. In this case the company shall refund the money to the guest.
  • Dismiss any guest from the tour for misbehaviour especially if it affects the group and Physical or verbal assault to the Tour Manager.
  • Withdraw discounts at any point of time.
  • Change the routing of Air Travel.
  • Change hotel and/tour programme due to unavoidable circumstances.

Hotels:

Most of the time you will be out sightseeing and therefore hotels which are convenient, comfortable and give value for the money are be selected. Therefore, sometimes, the selected Hotels may be located away from the city centre. In case the selected hotel is unavailable for booking, an alternate arrangement will be offered to you in another hotel of a similar category. Whilst it is always our intention to use hotels of a similar standard & location, no liability can be accepted for any variation of either. All baggage and personal effects are at all times and under all circumstances your responsibility. Any damages caused to the hotel rooms / Coach / place of visit etc. during your stay/tour/visit, shall be borne and payable by you. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or Tour Manager as soon as it is discovered. Firuya.com shall not be liable for sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels, Unprofessional and rude behaviour of hotel staff does not come under our direct purview and we will not be responsible for the same.

Facilities like mini bar, alcoholic beverages, laundry, paid television channels, telephone calls, etc. are not complimentary and if you use these facilities then you will have to be pay for the same directly to the Hotel as these charges are not included in your tour price.

There is WiFi at most of the accommodations but sometimes WiFi may not be available at remote locations or some Special Stays or at some place the WiFi facility is provided at an additional price, which needs to be borne by you.

Certain International Hotels may ask for a security deposit during check-in, which is refundable at check-out subject to the hotel’s policy.

On rare occasions due to reasons outside our control, alternative hotels may be used. Whilst it is always our intention to use hotels of a similar standard & location, no liability can be accepted for any variation of either. WiFi is not available at remote locations or some Special Stays.

Some Important points to be noted:

Single Occupancy 
Single guest provided with single occupancy/single bedded room have to pay single occupancy charges for the entire tour. Single rooms are comparatively smaller in size than the twin sharing rooms and may be located on a different floor or in corner side from the rooms of other group members.

Check-in and Check-out time  
You have to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 am. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. If you want any change therein, like early check-in or late check-out, you will have to manage the same on his/her own with hotel authorities on payment of additional charges, if any. Any loss to hotel property knowingly or unknowingly will have to be borne by you. Firuya.com shouldn’t be held responsible.

Room Sharing 
Single person joining the tour may be given a sharing partner/s in twin or triple sharing basis & this is subject to availability of the room partner of the same gender. However, any misunderstandings or incidences like missing items or difference of opinion between each other will have to be settled between room partners themselves. We are not responsible for any loss or mishap. If, for any reason, concerned partner cancels or alters the booking of the tour, then the other guest / partner has to bear entire room charges. No adjustments shall be made from the money contributed by guest / partner who has cancelled the tour. Shared rooms have ‘No Smoking’ policy. Cleanliness of the room and especially the bathrooms is to be maintained under any circumstances. Any Religious thing one does shouldn’t be a botheration or force to other. Safety of money and valuables is own responsibility even one has to take care oneself and another person should not be forced to help or assist. Firuya.com shall not be responsible or liable for any claims or issues arising out of the shared rooming.

Accommodation for children:

It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the guest makes any changes in their rooming while on the tour, we shall not make any refunds or pay any compensation to them. In case the guest decides to make any changes in the rooming while on the tour subject to availability, then they shall be bound to pay additional charge directly to the hotel.

Meals:

There is mostly a pre-set menu for meals depending on the tour program. Packed meals are served at some places. The Company mostly serves Vegetarian food along with few Non-Veg items. Firuya.com does not differentiate amongst the guest/s by providing a special meal or special diet.

In case it becomes absolutely necessary to change the meal arrangement, we reserve the right to do so.

If you wake up late and miss the breakfast or reach late or your flight is delayed or for any other reason whatsoever you miss any meal of the day, then you can make no claim of any meal or breakfast, which you have missed and not utilized.

Any special meal requirements, including allergies, must be provided at time of booking and are received on a REQUEST basis only. We cannot assure special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled. If you have any special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour and not in group tours.

In case of a baby meal, we generally provide tin milk, plain dal and rice, (we appreciate a prior intimation) Apart from that if any different diet is required, the said guest/s shall make their arrangements for the meal at their own costs and consequences. In case if any Firuya.com treat which is mentioned is not available, an alternate shall be given and no refund shall be applicable. No Complaints / Claims for refund in respect of the meals shall be entertained.

While we endeavour to select the best quality restaurants for lunch/dinner halts in terms of food, sanitation facilities, hygiene, and service, the company has no direct control over their maintenance. Please take a note that the Restaurant Manager allots the table for the group & same depends upon the group size and infrastructure of the restaurant

Airline:

Flights as specified on the Tour itineraries are included in the Tour price. We rely on Airline agreements regarding air travel & other transportation, through enrolment & payment for Tour, the Guest acknowledges & accepts the same.

Individual electronic tickets may not be issued to the guest prior to travel due to the group nature of the air/flight booking. In such circumstances, the guest acknowledges that by virtue of booking any air inclusive tour from Firuya.com they have accepted the airline’s terms & conditions of travel & applicable national & international law governing air transportation.

Please note that Guest name in the booking form should be exactly as per their passports. Firuya.com will not bear any liability for the name change fee, if incorrect names and ages have been added at the time of booking.

Reservation/ Ticketing

If Firuya.com makes air reservations, the guests may require to make payment of Airfare at the time of booking itself. On receipt of full air payment, the airfare, taxes and fuel surcharges become final. This will be regardless of future price fluctuations.

When guests book a Tour including flights, they will be required, at the time of booking, to provide us the details regarding full name as per the passport, passport number, date and place of passport issue. Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest’s responsibility.

Airlines change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time.

For Air Inclusive tours the costing is based on yearly basis. So cost air ticket is not to be compared with regular air tickets neither any refund is to be claimed.

Airline Baggage:

When the guests are travelling by air, they are subject to the airline restrictions / limitations on baggage weight / size / number from time to time. Traditionally, Airline Regulations permits a guest to carry only 2 bags per person. Check in bag with a maximum weight of 20 kgs and a hand bag with a maximum weight of 7 kgs. If the guest’s package includes a flight which is a low-cost carrier (Air Asia, Scoot Airlines, Air Arabia, Jetstar, Fly Dubai, Thai Air, Tiger Airways) then baggage will not be included in the package. Additional charges could be applicable and the guest shall be liable to pay such additional charges directly to the airline. The baggage restrictions could also vary for different classes of travel. Please understand that every airline has a different set of rules and regulations and they keep changing the rules quite frequently. Hence, the guests are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked. We are not liable, in any manner, if you are unable to carry any baggage or if the guest has to pay any extra-charges due to restrictions imposed by the airline.

We would recommend the guests to carry bags with wheels and sturdy handles, preferably a stroller, which is convenient to carry and pull along as porterage is not included in the Tour price.

Guests may please note that for Domestic flights or internal flights from one city to another city on international tours, the baggage allowance will be as per the respective airline baggage policy and weight regulations. Guests are requested to pack their belongings and carry luggage in accordance to the respective airline’s baggage allowance. Excess baggage (if any) will be chargeable as per the airline policy and the same has to be borne by the guest.

Contact us:

If you have any questions about our website or these terms of use, including any complaints, please contact us either by e-mail to contact@firuya.com or Telephone 9393145050 / 9393155050  

Address: office no. 4, Amit Complex, 474, Opp. New English School, Tilak Road, Pune – 30